Billing, Cancellation and Refund Policy
Version date: · Effective when published · Version 1.1
AskGAAP does not currently offer public paid onboarding. These rules state the commercial structure that will apply when paid access opens. The checkout screen will show the price, included credits, billing interval, and any product-specific terms before purchase.
1. Access options
2. Billing and renewal
Pay-as-you-go purchases are charged once. Subscriptions are billed in advance for the interval shown at checkout and automatically renew for the same interval until canceled. Taxes and currency will be shown at checkout where applicable. AskGAAP will not add an automatic credit top-up unless you affirmatively enable it.
3. Cancellation
You may cancel a subscription at any time through the account billing controls or by contacting billing@askgaap.ai. Cancellation takes effect at the end of the current paid billing period and stops the next renewal. Access and the current-period credit allowance continue until then. Cancellation does not create a refund, a cash payment, or a billing credit for the remainder of the period, except as provided in Section 5.
4. Credits, expiration, and rollover
- Pay-as-you-go credits expire 12 months after purchase unless checkout states a longer period.
- Subscription credits refresh on the billing date. Unused credits may roll into the immediately following billing period up to 50% of the plan's standard recurring allowance.
- Rolled subscription credits expire at the end of that following billing period and do not roll forward again.
- Credits are consumed only when the Service identifies the charge before generation and completes the charged operation. A failed operation does not consume a credit.
- Credits are not transferable between unrelated accounts and have no cash value except where an approved refund applies. Billing credit under Section 6 is separate from usage credits: it is applied only to future AskGAAP invoices and has no cash value.
5. Refunds
Except as expressly provided in this policy or where required by law, all payments are non-refundable. This applies to pay-as-you-go purchases, subscription payments, and renewals.
Where applicable law gives you a right to cancel a purchase and receive a refund, such as a statutory cooling-off period, that right applies as the law provides.
Duplicate charges, incorrect charges, and confirmed unauthorized charges will be corrected. If a material service failure prevents use of paid access for a sustained period, AskGAAP may provide replacement credits, extend access, or issue a proportional refund, depending on the circumstances.
6. Plan changes
Upgrades take effect immediately when you confirm them. You will be invoiced at that time for one full billing period of the new plan, less the unused value remaining on your current plan for the current billing period, and your billing date will reset to the upgrade date. The amount will be shown before you confirm. If the unused value exceeds the new charge, the difference will be held as billing credit.
Downgrades take effect at your next renewal date. Your current plan, price, and credit allowance continue until then, and no refund or billing credit is issued for the change.
Billing credit will be applied automatically to your future AskGAAP invoices. It is not refundable, has no cash value, and is not a usage credit under Section 4.
AskGAAP does not impose a retroactive price increase on a billing period already paid.
7. How to request help or a refund
Email billing@askgaap.ai with the account email, charge date, amount, and a short description. Do not send full payment-card details. We may request reasonable information needed to locate the charge and verify account ownership.
8. Relationship to other terms
This policy forms part of the Terms and Conditions of Use. If a signed customer agreement expressly provides different billing or refund terms, that signed agreement controls for that customer. Rights that cannot lawfully be waived remain unaffected.